25
November
2016
|
17:12
Europe/Amsterdam

Splashback company accepts two enforcement orders

An Aberdeen splashback company has accepted two enforcement orders granted by a sheriff at Aberdeen Civil Court.

The action was brought by Aberdeen City Council Trading Standards Service after it received eight complaints in one week about the company.

All of the complaints related to the taking of a 50% deposit to install glass splashbacks in their kitchens. The glass was never fitted and the complainants had difficulty contacting the company.

The Enforcement Order made under the Enterprise Act 2002 include:

1. That Aberdeen Splashbacks Ltd, of 100 Union Street, Aberdeen, and David Massie will not fail to supply and fit splashbacks in a timely manner;

2. That Aberdeen Splashbacks Ltd and David Massie will not fail to respond to complaints from customers.

The Enhanced Consumer Measures Order made under the Consumer Rights Act 2015 include:

1. That Aberdeen Splashbacks Ltd and David Massie repay the customers who have paid deposits and not received a splashback totalling £4,246.50.

2. That Aberdeen Splashbacks Ltd and David Massie return a breakfast bar which he removed from a customer’s house in order to match the colour, at a cost of £648.02

3. That Aberdeen Splashbacks Ltd and David Massie not to take any payment for work until the job is completed ie can no longer take deposits.

Aberdeen City Council Trading Standards manager Graeme Paton said: “This is the first time that these new powers have been sought in Scotland and I am pleased that the court has granted them.

“These measures are there to ensure that consumers are protected and allow them to get some redress.”

“The law requires that work is completed within a reasonable time and requires companies to deal with any complaints from their customers in a proper manner. This company did not and we had no alternative but to take this action.”