Partnership working key for caring for the vulnerable during COVID-19

Staff at Aberdeen City Council and Aberdeen City Health and Social Care Partnership are working together to ensure that the city’s most vulnerable citizens are cared for during the COVID-19 pandemic.

The City Council’s Integrated Children’s and Family Services and the Child Protection Committee are urging communities to adopt an ‘eyes open’ approach to young individuals struggling without the support of schools and nurseries network.

Anyone with any concerns about the health, safety or wellbeing of a child or young person should contact Police Scotland on 101 or the Aberdeen Joint Child Protection Team on 01224 306877 (0800 731 5520 for emergencies out of office hours).

Care-experienced young people and their families who may be finding the lack of face to face contact and social isolation difficult during the current Covid-19 lockdown can still use the Mind of My Own app to stay in touch with their social work professional.

The Aberdeen City Health and Social Care Partnership, which is providing daily updates for service users and service providers, is also asking for an ‘eyes open’ approach for vulnerable adults.

Measures are in place to provide the right level of support to those adults most in need of care and protection There will, however, be vulnerable people who are not known to the services and we need to ensure that they are safe and well.

If you think an adult may be at risk of harm and in need of protection, please contact Duty Social Work on 0800 731 5520.

You can also submit a reporting form online through the Aberdeen City Council website. .

The Council has also launched a free crisis support line to prioritise help for its most vulnerable and at-risk customers who are unable to obtain help from their existing support networks.

The number, 0800 0304 713, is staffed 24 hours a day, seven days a week. From 8am until 8pm the team can provide welfare and emotional support including what to do if someone is struggling to get food or pay bills. From 8pm to 8am anyone can contact the team for urgent emotional support.

For updates on council services and support, including volunteering, visit the council’s COVID-19 page.